All questions related to your profile and managing it

• How can I change my password? 468
• I play in several clubs, can I have a single login? 297
• I have a single account across several clubs, how do I choose which club to display? 228
• A family member wants to become a member, can I add them? 193
• How do I book for a family member? 81
• I've lost my password. How can I recover it? 328
• How do I change my profile photo and information? 54
• I have several accounts: how do I merge them into a single login? 42
• How do I change the site language? 53
• How do I set my personal access code? 141
• My data: download, leave the club, delete my account 76
• How do I become a club member online? 94

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 214
• Why are some cells pink on the board? 430
• How can I make a booking 1004
• How can I book with a guest? 289
• How can I edit a booking? 237
• How can I delete a booking? 341
• All courts are occupied. Can I join the waiting list? 117
• What payment methods are available to me for a booking? 137
• How to create an open booking 87
• How to join an open match 75
• Where can I find the court access code (door code)? 143
• How do I withdraw from an open match? 56
• How do I view my booking history? 67
• How do I see the weekly schedule? 62
• How do I find and book at another club? 51

How do I register for a camp or a school?

• Sign up for a tennis lesson 184

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 70
• How do I pay for a booking with my wallet? 50
• How do I split the payment with my partner? 44
• How do I use my restaurant vouchers? 52
• How do I view and pay my invoices? 37
• How do I download my certificates? 52
• How do I send money from my wallet to another member? 66

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 87
• How do I join my club's WhatsApp groups? 85
• How do I take part in the Défi-Plugin (challenge tournament)? 40
• Défi-Plugin: I played without creating the match, how do I enter the score? 48

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 104
• How do I turn on dark mode? 37
• How do I install the Plugin.ch mobile app? 160
• How do I choose the notifications I receive on my phone? 55
• Where can I find the messages sent by my club? 45

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 91
• The administration home page 66

• Manage access 83
• Manage membership cards 68
• Manage clubhouse 54
• Manage restaurant credit 44
• Manage email sending 48
• Manage invoicing 45
• Manage member groups 52
• Manage registrations 57
• Manage special days 38
• Manage offers 42
• Manage online payments 59
• Manage billing regions 58
• Manage the club manager 51
• Manage challenge tournaments 42
• Manage RFID validation 95
• Manage general settings 43
• Setting up the accounts (general ledger) 151
• Configure EBICS: connect Plugin.ch to your bank 61
• Gate access log 52
• Manage multiple buildings 140

• Create a new court 72
• Manage court groups 61
• Manage booking periods 90
• Manage court usage 81
• List, edit, or delete a court 93
• Manage sports 54
• Close courts 46

• Create a new season 48
• Edit or delete a season 70
• Open the winter season by copying last season 61
• Link a sport to a season 59

• Manage recurrence authorizations 74
• Manage restrictions 45
• Manage subscription type 66
• Create booking prices: per session or per season 39
• Check rates with the rate grid 56
• Manage non-member and pay-as-you-go deductions 70
• Booking without a subscription: the guest subscription 77

• Create an item 59
• Assign an item to a member 61
• Edit or delete an item 68
• Delete an item assigned to a member 87
• Import linked items from Excel 77

• Display the member list 63
• Create a new member 93
• View a member's detailed information 79
• Display a member's operational data 93
• Manage member subscriptions 77
• Import member data 76
• Print member cards 54
• Print and export the member list 64
• Charge an item to a member or a group 92
• Link a member to a group 73
• Edit and delete a member 50
• Search for a member 44
• Managing duplicates: merging two profiles 65
• Managing units to be deducted: personalised hours and non-members 47
• Manage Swiss Tennis licenses 45
• Topping up a member's wallet 42
• Find and reactivate a removed member 61
• Issue a certificate for a member 39
• Managing families 55
• Handling erasure requests (GDPR) 39

• Add a new sponsor 58
• Invoice sponsors 47
• Re-invoice sponsors 42

• Assign and remove a role 81
• Roles and access: create and edit a role 49

• Gérer son école de tennis : la marche à suivre 115
• Activating the Lessons module 111
• Creating lesson items 55
• Create, edit, and delete a lesson 75
• Manage lesson groups 54
• Manage lesson enrollments 67
• Prerequisite 163
• Invoice and reminder texts 55
• Teachers' schedule 52
• Grouped payments of registrations (basket) 46
• Change the rate of a registration 81
• Copy a lesson for the next season 61
• Changements en cours de saison 77
• Cancel or make up a lesson 63
• Ce que fait le prof 58
• Prix, membres et non-membres 66
• Paiement en ligne et facturation 98
• N° AVS et export Jeunesse et Sport 116
• Questions fréquentes sur les cours 82
• Résoudre les conflits de planning 62
• Proposer des créneaux de préférence 56
• Placer les élèves automatiquement 63
• Envoyer son planning à un professeur 63
• Préparer le planning de la semaine 65
• Reprendre les groupes de la saison passée 64

• Complete management of equipment rental 66

• Find old invoice groups (archives) 49
• Invoice considerations and display 61
• Create invoices 55
• Send invoices by email 56
• Manage payment reminders 47
• Print invoices 49
• List and search invoices 62
• Edit and delete invoices 64
• Invoicing a membership fee or an item: what's the difference? 79
• Automatic reminders for e-mail invoices 39
• Keeping the accounts with the general ledger 48
• Manage family discounts 47
• Import accounts from Excel 73
• Carry an overpayment over to the next invoice 47
• How invoice dates are calculated 80
• Annuler une facture ou une ligne déjà comptabilisée 36
• Transit accounts for online payments 120
• Cancel a reminder and go back to the original invoice 60
• Invoicing guests (non-member hours) for the season 43

• List of bank payments 43
• Processing via bank files 85
• Process a manual payment 51

• Process installments 49

• Managing bookings in the schedule 84
• Configure and use open matches 74
• Manage the set times 53
• Create a promo code and use it 83
• Refund a fixed-hour session that was released and taken again 61
• Moving a booking and creating a recurrence in the schedule 54
• Creating and managing recurrences 44
• The weekly view and the all-sports view 79
• The cash journal and the history of a booking 54
• Manage cash register prices 45
• Offering items with a booking 95
• Deleted bookings and deletion records 49
• Replace a player on a fixed hour 95
• A fixed hour cannot be added: nothing is displayed 48

• Manage automatic emails 47
• Sending bulk emails 45
• Manage messages 59
• History of sent emails 44
• Writing an e-mail with the editor 163
• Birthday and inactive member e-mails 47

• Manage challenge tournaments 48

• Enable partner search 85

• The statistics dashboard 100
• Invoicing bookings from the statistics 67

• Access the program 195
• Booking by a member 79

• Creating and configuring a lesson 88
• Sign up for a tennis lesson 65
• Managing registrations (administrator) 70
• Managing groups and the schedule 69
• Tennis lesson invoicing 64
• Invoicing check and Youth and Sport export 108

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 63
• Adding and editing an employee 47
• Special cases: minor salary, young people, pensioners, LPP 44
• Running the monthly payroll 48
• Entering a compensated absence (army, maternity, illness, accident) 83
• The 13th salary and holidays for hourly employees 67
• Paying salaries and reconciling them with the bank 80
• Correcting an approved payslip 54
• Salary certificates and annual lists 76

You'll find all the questions about booking without an account

• How can I book if I don't have an account 923
• Where can I find available courts in my area? 194
• How can I edit/cancel my booking if I don't have an account? 242